Category: Troubleshooting

If you accidentally activated maintenance mode or forgot to save the access URL to view the website while it’s in maintenance mode, you can use the troubleshooter to turn off maintenance mode.

If the chat page preloader is showing endlessly, it likely means you may have accidentally placed invalid code in the Custom JS section. You can use the troubleshooter to reset this.

The HTTP status code 500 is a generic error response. It means that the server encountered an unexpected condition that prevented it from fulfilling the request. Check your PHP VersionWe recommend using PHP 8.0 or higher If you are using NGINX ServerCheck whether you have configured Nginx specific rewrite rules correctlyReference Check System requirementsCheck whether […]

Error 404 usually appears when the browser is attempting to reach a file or a page that is not there. There are several reasons that can lead to a 404 error, depending on your server configuration. If you’re using an Apache/LiteSpeed server, check the following: If you’re using an Nginx server, check the following: If […]

When an email is not delivered to a recipient, several reasons could be the cause. Why are my emails going to spam? : Most email service providers use complex anti-spam filters. These filters usually determine which email is SPAM based on their experience and practices. Some of the most common reason for emails to end […]

Forgot your password or having trouble accessing your admin account ? If you’ve forgotten your password or are having trouble accessing your admin account: Note : If you encounter a 404 page when accessing your_grupo_webaddress/troubleshoot/, ensure that you have extracted the troubleshoot.zip file and uploaded the troubleshoot.php file to the “pages” folder in Grupo. Accidentally […]