Forgot your password or having trouble accessing your admin account ?

If you’ve forgotten your password or are having trouble accessing your admin account:

  • Download the force_login.zip file.
  • Extract the contents of force_login.zip.
  • Log in to your hosting panel or FTP.
  • Navigate to the pages folder within the Grupo directory on your hosting server.
  • Upload the force_login.php file from the extracted contents.
  • Access your_grupo_webaddress/force_login/ in your browser.
  • You will be automatically logged in to your Admin Account.
  • Important: After logging in, delete the force_login.php file.

Accidentally changed your admin account’s site role or banned yourself ?

If you’ve accidentally changed your admin account’s site role or banned yourself:

  1. Access your Grupo database through phpMyAdmin in your hosting panel.
  2. Locate the gr_site_users table.
  3. Find and edit your user entry.
  4. Update the site_role_id column to 2 (or your website’s admin site role ID).

If you’ve accidentally banned your IP address:

  1. Navigate to the assets/cache/ folder in your Grupo directory on the hosting server.
  2. Find and open the ip_blacklist.cache file.
  3. Remove your IP address from the list.
  4. If you’re still unable to log in, make a copy of the ip_blacklist.cache file and then clear its contents.

Still having trouble logging in? Don’t worry, we’re here to help! Just reach out to our support team at [email protected] for assistance.