Video & Audio Chat feature enables real-time, face-to-face interaction or voice conversations, enhancing the overall user experience and providing a more dynamic and interactive way to connect with others.

How to enable or disable the video chat feature ?

  1. Click on the Menu.
  2. Select Settings from the side navigation menu.
  3. Choose Video/Audio Chat
  4. In the “Video Chat” field, select your preferred video chat provider or choose “Disable” to turn off video and audio chat.
  5. Currently, we support Agora and LiveKit.io. Enter your video chat provider details accordingly.
  6. Click the “Update” button.

For Your Reference :

  • If you want to run video chat on your own server, check out LiveKit.io. LiveKit is an open-source alternative to Agora, offering both self-hosted and cloud-based solutions. You can find instructions for deploying LiveKit on your own server here: Deploy to a VM. Please contact your hosting provider to confirm the requirements for installing LiveKit on your server.

How to enable or disable the audio chat feature ?

  1. Click on the Menu.
  2. Select Settings from the side navigation menu.
  3. Choose Video/Audio Chat
  4. Locate the “Audio Chat” field and select either “Enable” or “Disable.”
  5. Click the “Update” button.

How to enable or disable the screen sharing chat feature ?

  1. Click on the Menu.
  2. Select Settings from the side navigation menu.
  3. Choose Video/Audio Chat
  4. Locate the “Screen Sharing” field and select either “Enable” or “Disable.”
  5. Click the “Update” button.

How to enable or disable group video/audio chat in a specific group ?

  1. Click on the Menu.
  2. Go to “Modules” in the side navigation menu.
  3. Select “Groups.”
  4. Click the three dots icon next to the group you want to modify
  5. Choose “Edit Group”
  6. Find the “Video Chat” and “Audio Chat” fields, and choose either “Enable” or “Disable” for each.
  7. Click the “Update” button.

For Your Reference:

  • A video camera icon will appear in the group heading area if video chat is enabled. Similarly, a phone icon will appear in the group heading if audio chat is enabled.
  • If you want to change a group member’s access level to allow them to view ongoing group video conversations without participating, select “Viewer” under the “Video/Audio Chat Access Level (Groups)” option in Group Roles.

How to enable or disable video/audio chat for a site role ?

  1. Click on the Menu.
  2. Go to “Modules” in the side navigation menu.
  3. Select “Site Roles.”
  4. Click the three dots icon next to the site role for which you want to modify.
  5. Choose “Edit.”
  6. Find and select or deselect the “Video Chat” field under the Groups and Private Conversations sections to enable or disable video chat in groups or private conversations. Similarly, find and select or deselect the “Audio Chat” field under the Groups and Private Conversations sections to enable or disable audio chat in groups or private conversations.
  7. Click the “Update” button.

Note: If you want to change a site user’s access level to allow them to view ongoing group video conversations without participating, select “Viewer” under the “Video/Audio Chat Access Level (Groups)” option in Site Roles.

How to enable or disable video/audio chat for a group role ?

  1. Click on the Menu.
  2. Go to “Modules” in the side navigation menu.
  3. Select “Group Roles.”
  4. Click the three dots icon next to the group role for which you want to modify.
  5. Choose “Edit.”
  6. Find and select or deselect the “Video Chat” field under the Group section to enable or disable video chat. Similarly, find and select or deselect the “Audio Chat” field under the Group section to enable or disable audio chat.
  7. Click the “Update” button.

Note: If you want to change a group member’s access level to allow them to view ongoing group video conversations without participating, select “Viewer” under the “Video/Audio Chat Access Level (Groups)” option in Group Roles.

What is the reason that the video chat is not working?

There are several factors that can impact the functionality of video chat. Here are a few you can check:

  1. Verify if video chat is enabled in Site roles. For group conversations, check the ‘Groups’ section; for private conversations, look under ‘Private Conversations.
  2. For Group Conversations, Verify if video chat is enabled in Group roles.
  3. If video or audio chat doesn’t show up in the group header, ensure that video chat or audio chat is enabled in the ‘Edit Group‘ settings.
  4. Ensure you are using the latest PHP version, 8.3 or higher, and verify that the ‘Sodium‘ PHP extension is enabled on your server.
  5. If you’re experiencing issues specifically with video chat in groups, please verify that ‘Participant‘ is selected in the ‘Video/Audio Chat Access Level (Groups)‘ field in both Site roles and Group roles. The ‘Viewer‘ option restricts users from participating in the video chat while still allowing them to view the ongoing conversation. Be sure to check this setting in both Site roles and Group roles.
  6. If you’re encountering issues with video chat in groups, ensure that you are a member of the group. Even if you are an admin with super privileges, you can view the group chat without joining, but to enable video chat functionality, you must be a member of that group
  7. Ensure that you have entered the correct credentials for the selected video chat service. Additionally, verify that you have sufficient balance in your video chat service account. We recommend checking your service provider account for details.
  8. Make sure to check if the camera and microphone are enabled on your browser and device.
  9. Check if any firewall, VPN service, or browser add-on is blocking your request.

If it’s still not working, please contact our support team at [email protected]. We would be more than happy to assist you!